Terms of Service

01 Agreement to terms

"Subseacore," "we," "us," and "our" refer to the operator of the platform. "You" and "your account" refer to the operator or contractor organization whose admins and crew use the platform, and to those individual users. Where your organization has a separate signed order form, statement of work, or master agreement with us, that document's commercial terms control; these Terms fill in everything it doesn't address.

02 The service

Subseacore is a hosted, subscription platform unifying crew logistics, rig and asset operations, flight and travel booking, projects and contracts, payroll and billing, documents and compliance, personnel-on-board tracking, training and competence records, and reporting for oil & gas operators and contractors, as described on our Platform page.

We may update, improve, or change platform features over time. We'll avoid materially reducing core functionality your account actively relies on without reasonable notice.

03 Accounts and access

Access is role-based, as described on our Security page: command, admin, and crew roles each see and can do only what that role requires. Your account is responsible for:

• The accuracy of information entered about your organization and personnel.
• Keeping login credentials confidential and promptly deactivating access for personnel who no longer need it.
• Everything that happens under your account's logins, except where caused by our breach of these Terms.

Accounts are provisioned for a specific organization and aren't transferable without our consent.

04 Acceptable use

You won't, and won't permit anyone using your account to:

• Access or attempt to access another account's data, or circumvent the account-scoped isolation and role-based access controls described in our Security page.
• Reverse-engineer, decompile, or attempt to extract the platform's source code, except where applicable law gives you that right despite this restriction.
• Use the platform to store or transmit unlawful content, or in a way that infringes a third party's rights.
• Probe, scan, or test the platform's or another account's security without our prior written authorization.
• Resell or provide the platform to third parties outside your own organization's use, without a separate agreement permitting it.

05 Customer data

You retain ownership of the crew, project, booking, document, and other operational data your account enters into the platform ("Customer Data"). We process Customer Data to provide the service, under your instructions, as described in our Privacy Policy — we don't use it for any other purpose, and we don't claim ownership of it.

You're responsible for having the necessary rights and permissions to submit personnel data — including your crew's — into the platform, and for meeting any notice obligations you owe your personnel about that processing.

06 Third-party bookings

Flight and travel bookings made through the platform are fulfilled by third-party travel suppliers. Subseacore facilitates the search, comparison, and booking workflow; the supplier's own fare rules, availability, and terms govern the ticket itself. We aren't the airline or travel provider and aren't responsible for a supplier's schedule changes, cancellations, or service failures, though we'll help your account resolve issues where we reasonably can.

07 Fees and payment

Fees are quoted against your account's crew size and module needs, as described on our Pricing page, and set out in your order form or invoice. Unless your order form says otherwise:

• Fees are billed in advance on the agreed cycle and are non-refundable except as required by law or as we otherwise agree in writing.
• Late payment may result in a grace-period notice followed by suspension of access, until the account is brought current.
• Fees don't include taxes; you're responsible for any applicable taxes other than those on our net income.

08 Availability and support

We aim to keep the platform available and responsive, and we'll give reasonable notice of planned maintenance where practical. Beyond any specific service-level commitment in your order form, the platform is provided on a reasonable-efforts basis — we don't guarantee uninterrupted or error-free operation, given the platform's dependence on third-party travel suppliers and infrastructure providers outside our direct control.

09 Confidentiality

Each party will protect the other's non-public information disclosed in connection with these Terms with the same care it uses for its own confidential information, and at least reasonable care, and will use it only to perform under these Terms. This doesn't cover information that's public, independently developed, or rightfully received from a third party without confidentiality obligations.

10 Intellectual property

Subseacore and its licensors own the platform, including its software, design, and underlying technology. These Terms grant your account a limited, non-exclusive, non-transferable right to use the platform for your internal operations during your subscription — nothing here transfers ownership of the platform itself. Feedback you give us about the platform may be used to improve it without obligation to you.

11 Term and termination

These Terms apply for as long as your account has access to the platform. We may suspend or terminate access for material breach that isn't cured within a reasonable period after notice, for non-payment, or where continued access would create a legal or security risk. Either party may terminate as set out in your order form. On termination, your account's access ends; we'll retain Customer Data for a reasonable transition period consistent with our Privacy Policy, then delete or anonymize it unless a longer retention obligation applies.

12 Disclaimers and limitation of liability

Except as expressly stated in these Terms or your order form, the platform is provided "as is," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from these Terms or use of the platform. Each party's total liability arising from these Terms is limited to the fees paid or payable by your account in the twelve months before the claim arose, except for liability that can't be limited by law (such as liability arising from gross negligence, willful misconduct, or breach of confidentiality obligations, where applicable).

13 Governing law

These Terms are governed by the laws of the jurisdiction in which Subseacore's operating entity is incorporated, without regard to conflict-of-law principles, and any dispute not resolved informally will be brought in the courts of competent jurisdiction there — unless your signed order form or master agreement specifies otherwise, in which case that governs.

14 Changes to these terms

We may update these Terms from time to time. We'll update the "Last updated" date above and, for material changes, make reasonable efforts to notify account admins directly. Continued use of the platform after a change takes effect means you accept the updated Terms.

15 Contact us

Questions about these Terms can go to hello@subseacore.com, or through our contact page.